I didn't find the Klein tool I needed, can I still get it?

Absolutely!  We are still building this site, after all, construction is what we do!  We will be adding products until we carry all the nifty and necessary products that Klein Tools manufactures to offer.  If you know that Klein makes it but it's not listed yet, e-mail us and we'll hook you up.  We're here to help!

Are my Klein tools warrantied?

The Klein products in this on-line store front/ catalogue, manufactured and sold for commercial or industrial uses, are warranted to be free from defects in materials and workmanship for the normal life of the product, with the exception of the Model 63060 Ratcheting Cable Cutter, which is warrantied for 1 year from the date of purchase.  THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS.  At its option, Klein will repair or replace, or refund the purchase price of, any product which fails to conform with this warranty under normal use and service.  In no event shall Klein Tools,  Uncle Buck Ventures, LLC. or it's affiliate www.kleintoolz.com   be held  liable for incidental or consequential damage.

You can find the Klein Tools Warranty information HERE.

How do I exercise my warranty rights?

If your Klein product requires repair, or if you need information on how to exercise your rights under the terms of this warranty, please contact Klein Tools directly at 1-800-553-4676.

What is the Return Policy on my Klein Tools?

Return Policy:
www.kleintoolz.com can not accept returns, nor can they or Uncle Buck Ventures, LLC. offer any warranty, expressed nor implied on any Klein hand tool.  The Klein products in this site, manufactured and sold for commercial or industrial uses, are warrantied to be free from defects in materials and workmanship for the normal life of the product, with the exception of the Model 63060 Ratcheting Cable cutter as expressed in the Klein Tools, Inc. Warranty.  THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS.  Uncle Buck Ventures, LLC. and it's affiliate www.kleintoolz.com  can offer no warranty covering these Klein products.  At it's option, Klein Tools, Inc. will repair or replace, or refund the purchase price of any product which fails to conform with this warranty under NORMAL use and service.  In no event shall Klein Tools Inc.,  www.kleintoolz.com, or Uncle Buck Ventures, LLC.  be liable for incidental or consequential damage.   All return requests must be directed to Klein Tools at 1-800-553-4676.

If you have any questions about this return policy, the Klein Tools warranty, or if your Klein product requires repair or if you need information on how to exercise your rights under the terms of Klein Tools Warranty, please contact Klein Tools directly at 1-800-553-4676.

To read the Klein Tools, Inc. Warranty, please click HERE.

What is the www.kleintoolz.com privacy policy?

To put it short and sweet, "we will never, ever sell or share your information with anyone".  Period.  If you would like to view our complete Privacy Policy, please click HERE.

What's the difference between Klein Tools Inc. and kleintoolZ.com ?

www.kleintoolz.com  is an affiliate of Uncle Buck Ventures, LLC. and a distributor of Klein Tools, and not to be considered an affiliate or extension of Klein Tools, Inc.   The name Klein Tools is synonomous with quality when it comes to hand tools.  Uncle Buck Ventures, LLC. seeks to bring the best tools to you with the convenience of secure online shopping and UPS shipping direct to your door step.  Klein Tools, Inc. makes them, www.kleintoolZ.com gets them to you.

How does kleintoolZ.com ship my tools?

Tools are shipped UPS Ground in the continental US.  Our selection of quality KLEIN Tools delivered right to your door.  If you see it in the Klein Tool Catalog you'll get it here.  

That means prompt, dependable, cost effective shipping.  No driving to place an order, and then driving to pick it up.  UPS guarantees delivery so you'll know in advance when you're shipment will arrive.  They ship to all 50 states and Puerto Rico and day-definite delivery is typical in one to five days.  If your order is placed prior to 1 pm CST, in most cases it will ship same day.  Keep in mind that UPS does not deliver on the weekends, so if your order is placed after 1 pm CST on Friday, it probably will not ship until Monday.  Because we ship UPS, we are unable to deliver to a P.O. Box.  Sorry. 

The hand tools you need, delivered to your door step.  And THAT'S what Brown'll do for YOU!

How does kleintoolZ.com keep my information safe?

We use VeriSign to encrypt your data as your order is processed.  Please click on the VeriSign Seal on the left to view our certificate.  Protect yourself while you buy online by always checking to see that the online merchant you are purchasing from has a current security certificate.  You can learn more about SSL (Secure Socket Layering) by clicking on the text "about security cerfiticates" below the VeriSign seal.  The best protection against fraud is an informed customer.

Our network utilizes a Linksys router, a division of Cisco Systems, Inc.  This gives our network layers of security, with layering being the best form of security against hacker attacks.  A few things about our network security:

We utilize 256-bit encryption protocol.  This means that data is encrypted utilizing a 256-bit key before being sent.  The recieving unit must have this key to unlock  the encryption or the information cannot be accessed.  The longer the key, the stronger the encryption.  Our router cannot be accessed by wireless means by any computer without this key.

We utilize NAT (Network Address Translation) technology as another layer of security.  Essentially, this technology hides any and all accessing computers behind the router so a hacker cannot see into the network and in essence, sees only the router.

Our network also utilizes SPI (Stateful Packet Inspection) as another layer of security.  This is a firewall that inspects incomming data to be sure it corresponds to an outbound request for that data.  If incomming data was not requested, it is rejected from the network and your data is safe.

As a final means of security, we suggest you inspect your monthly credit card statements.  This way you can spot any potentially fraudulent activity quickly and contact your credit card agent to rectify the situation quickly before a thief can hurt your hard earned credit rating.  Your security and confidence is our business and we do all we can to assure that your information is safe with us so that you can enjoy safe, hassle free shopping.   

Disclaimer

 www.kleintoolz.com  is an affiliate of Uncle Buck Ventures, LLC. and a distributor of Klein Tools, and not to be considered an affiliate or extension of Klein Tools, Inc.